Why we need your information?
When we collect information from you, we will explain what information we collect and how we intend to use it. This explanation is set out in the CWB M&P Privacy Agreement, which is included in the documentation you received when you opened an account with CWB M&P. Securities industry regulations demand that we obtain a minimum amount of information about you so that we can provide the proper level of service and supervision to your account. We may also base our recommendations about our products and services to you on the information that you provide to us. For example, we may use your date of birth to identify you, or to determine your eligibility for products or services, which may be of benefit to a certain age group. We require your SIN in order to comply with certain Canada Customs and Revenue Agency's reporting requirements. We may also use your SIN and Drivers License or Passport as a means of identifying you. Industry standards demand that we know your financial information to help us identify products and services, which are suitable for you, such as the use of margin in an account.
We gather only limited information about our readers. This information is then retrieved off the Website and stored on our internal proprietary databases within CWB M&P (it is not permanently stored on the Website). This basic information is used for specific reasons, as outlined below. More detailed and confidential information may be shared with us at your discretion, typically through more personal communication (i.e. phone conversations, personal meetings, etc.)
How do we use your personal information on the website?
There are three key ways we use your information:
First is to provide you value added in terms of relevant information. We offer insight and advice to wealth management issues. If you show an interest in some of our information, we ask for basic information so we can follow up and address any further concerns or questions.
Second we evaluate our services. We use the information on an aggregated basis to better understand how to improve our services and approach.
Finally, we maintain this information on our proprietary database so if you should become a client, we have existing information documented for your convenience.
With your consent, we may obtain information about you from third parties such as credit agencies. This information helps us assess your eligibility for certain products and services such as a margin account. Please remember that if you do not agree to provide your consent for this, we may not be able to extend margin privileges to you. We may also, with your consent, provide your information to outside sources. For example, service providers who we hire to do things like process your trades and send your month-end statements to you will have access to certain account information including your name and address in order to perform their required functions. We require our third party service providers to sign a Privacy Agreement to help ensure that they will protect the confidentiality of your information. We are also obliged to provide your information to regulatory bodies within the investment industry. We may also be required to disclose your information to government agencies or law enforcement agencies, or when we are in receipt of a valid Court Order or search warrant.
Protection of Information
We have thorough security standards in place to protect your information against unauthorized access and use. If you access your account through an electronic means, we use passwords that you alone should know and require you to logout when your session is over. We also provide training to our employees so they will understand the need for confidentiality when dealing with your information. We retain your information only as long as we need it to service your account, or as long as industry regulations demand. When we no longer need your information, we will delete electronic records and destroy physical records.
Your Right to Access Information
Most of your information is in the form of account documentation and transaction records. You will receive copies of any documents you sign to open your account with CWB M&P. You will also receive copies of monthly (or quarterly) statements of your account, which detail all of the transactions that have taken place in your account during that period. If you have chosen to have access to your account electronically, you may also view your account transactions that way. If you require further details about your information, you may contact us at any time.
Accuracy of Information
Having accurate information about you will enable us to give you the best possible service. We expect that you will provide us with updated information when you move or change telephone numbers, or have any other material changes in your information. If you detect any errors in information (such as the information appearing on your copy of your application form), please let us know immediately.
As mentioned previously in this material, we do offer online services through our web site. While we may keep records of which web pages you visit while you are in our web site, or what you may download from our web site, we do so for statistical purposes only. We may keep track of which pages are visited and do not take or use any personal information from you during your visit to our web site. When you send us an email, we learn your exact e-mail address as well as any other information you may have included in the e-mail. While we may use your e-mail address to reply to you, we do not make your e-mail address known to anyone outside our firm. Please keep in mind that information sent via e-mail is generally unencrypted, so we would remind you not to send us confidential information via e-mail.
How to change your information or deactivate it?
If there is personal information you have provided us and would like updated (i.e. email address) you simply contact us. If you would like to deactivate any correspondence with us, again, simply notify us.
Your Right to Withdraw Consent
When you sign the documentation required to open your account, you will see that within that documentation is our Privacy Agreement. By opening an account with us, you are providing your consent for us to collect, use and release your personal information. If at any time you wish to withdraw this consent, please advise us. However, please note that withdrawing consent may mean that we will be unable to provide certain services to you. We will explain the consequences of withdrawing consent, should you choose to do so.
Addressing Your Concerns
We will address and respond to any of your concerns about our handling of your information.
Concerns may be addressed to the attention of:
Chief Compliance Officer
CWB McLean & Partners Wealth Management Ltd.
801-10th Avenue SW
Calgary, AB, T2R 0B4